Home > Dynamics CRM 2011 > Microsoft Dynamics CRM 2011 Update Rollup 12 Release delay

Microsoft Dynamics CRM 2011 Update Rollup 12 Release delay

A short look back,

The long awaited Microsoft Dynamics CRM 2011 Update rollup 12 was scheduled to be released on Jan 10 2013 for download and Jan 22 2013 via Windows Update.

However, it was released on Jan 10 2013. But the server bits were available only for a short period of time and was later taken back. Unfortunately, people who had downloaded the server bits and installed in their CRM environment got into trouble with their existing deployment. This had caused confusion among people because there was no official announcements immediately.

I should also mention that the highly expected part of this release was the “Cross Browser Support

Later there was an announcement from Bob Stutz, Corporate Vice President, Microsoft Dynamics CRM that,

I’d like to give an update on the Microsoft Dynamics CRM 2011 Update Rollup (UR) 12 Release. We originally made UR12 available on Thursday, January 10th, to deliver multi-browser support for our On Premises customers. After discovering an issue that could potentially impact a customer’s database, we withdrew the UR12 Server bits to ensure that no On Premises customers would be affected. Unfortunately, these bits were available on the Microsoft Download Center for a short period of time. If you downloaded the UR12 Server bits, please do not install them. We plan to repost the UR12 Server bits within the next week, and we will keep you informed as to when they are available. We have taken measures to improve our engineering processes and methodologies going forward, and we take your feedback very seriously. We apologize for any inconvenience this has caused.

And Now,

As we all are waiting this to be released, The Update Rollup 12 for Microsoft Dynamics CRM 2011 for Outlook (KB2795627) and Update Rollup 12 for Microsoft Dynamics CRM Language Pack (KB2795627) started rolling out via windows update.

This should have been better stopped coz there is no need of this until we have the server bits available and ultimately this is not going to serve the purpose of “Cross Browser Support” when Outlook doesn’t rely on this. The delay in release and lack of proper information had made people like us answerable to our customers in a not-so-great convincing fashion.

Now, let us try to see this from a Microsoft CRM Product Team’s standpoint,

To meet the said expectations from UR 12 (given all previous discrepancies with UR 9 beta), Microsoft at this point may want things to be 100% completely tested before it is released. And the most important thing for Microsoft is “It is sort-of re-writing the working logic of the core CRM components”. This may not be simple within a limited time period.

I really liked the way it was explained by one of our CRM MVP in a forum thread (Where there were views and insights about this issue). Excerpt from a forum thread below,

One cannot underscore the monumental importance of UR 12. Most of the guts of CRM have had to be totally rewritten. Has there been pain? Yes. But having used the UR 9 beta, I can tell you I’m glad it wasn’t released. It was not ready, and part as of the application still required IE. UR 12 delivers 100% cross browser support. Even form customization works well.

So there will be some bumps in the road. Put yourself in the product team’s shoes. At best after UR 12 your CRM will work just like it did before. This is an “eat your vegetables” period.

But the reward will be huge. This removes legacy code that was holding us back and positions us well to grow to where we all want to be.

And don’t overlook the good things that have happened lately. The platform added support for SQL 2012 and outlook 2013 very smoothly and with minimal issues. A first for new versions of SQL or office.

More Importantly, this release is going to transform Dynamics CRM the way it works with support for multi browser – “The one which was holding us back from other CRM players”

With all said and done, I think we should extend our support for Microsoft CRM Product Team for this big transition for mutual benefits.

Thanks for taking your time to read.


Francis Edwin

Categories: Dynamics CRM 2011
  1. Adam
    January 25, 2013 at 6:02 pm

    Understandable in some regards, but it’s the third retracted release in a row.

  1. January 30, 2013 at 6:42 pm

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